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Airport Management / Passenger Ground Services Course
This Course Is for Ground Operations is closely followed in the creation of the Amadeus Altéa DCS course (ISAGO). The airport’s gate afterward, concourse, and passenger services at the check-in sections are discussed in this course.
Thirdly, At Osheco, we provide a blended learning environment to anyone eager to complete this course effectively and establish their credibility. Clearly, we use AI-driven learning, in-depth exam topic coverage, and professional monitoring in our training program to ensure 100% success.
Lastly, The passenger ground service is the most unprecedented accredited course offered by Osheco Training & Consultancy Co. For those who likewise are considering pursuing jobs in the renowned travel, aviation, and tourism industries, we offer a cutting-edge and learner-focused experience. Finally, the course is for you if you want to begin a career as a ground handling agent or passenger service representative for an airline.
Thirdly, At Osheco, we provide a blended learning environment to anyone eager to complete this course effectively and establish their credibility. Clearly, we use AI-driven learning, in-depth exam topic coverage, and professional monitoring in our training program to ensure 100% success.
Lastly, The passenger ground service is the most unprecedented accredited course offered by Osheco Training & Consultancy Co. For those who likewise are considering pursuing jobs in the renowned travel, aviation, and tourism industries, we offer a cutting-edge and learner-focused experience. Finally, the course is for you if you want to begin a career as a ground handling agent or passenger service representative for an airline.
What you will learn
Upon completing this course you will have the skills to:
- Understand how airlines and airports operate in relation to the provision of passenger services
- Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
- Interpret the respective regulatory requirements related to passenger and baggage transport
- Understand how computer reservations and departure control systems operate
- Ensure safe and secure passenger and baggage transport
- Provide superior customer service in a demanding customer-facing environment
- Learn about the latest technological innovations in passenger services
- Add value to existing and future employers looking to hire and retain knowledgeable and high-performing personnel
Course Content
- Introduction to airport and airline operations
- Computer Reservations (CRS) and Departure Control Systems (DCS) functions
- Passenger and Baggage check-in procedures (airport and off-site)
- Conditions of passenger and baggage carriage, boarding procedures, and flight close-out messaging.
- Dangerous Goods regulations awareness for passenger service agents
- Managing passenger interactions
- Aviation security procedures for passenger and baggage transport
- Enhanced passenger facilitation, latest innovations, and career opportunities
Certificate Awarded
An International Certificate is awarded to participants who successfully pass the final exam. This certificate is awarded upon obtaining a grade of 80% on all assessments.
Exam Information
- Exam Method: Online exam with remote supervision
- Exam Format: Multiple Choice Questions, Closed Text Book
- Time Allowance: 3 hours
- Passing Grade: 60 correct answers
- Distinction Grade: 90 correct answers
- Number of exam attempts: 1
Course Features
- Activities Aviation Courses
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